version 1.0; last modified July 2018

This Cookie Notice applies to anyone who visits the Local Heroes website. It explains how we may collect data from you when you visit our website and how we use that information. Please note that the use of the Website is also subject to the Website Privacy Notice​ and the Website Terms and Conditions of use.

We want our online services to be useful, reliable and easy to use. When you visit our Website we may use cookies to help us deliver useful functionality, improve our Website and provide relevant advertising.

What are cookies?

A cookie is a small piece of data sent from a website and stored in your web browser while you are browsing a website. By way of example, providing access to this Cookie Notice in itself relies on the use of a cookie.

Cookies can be categorised in a number of different ways:

  • Session cookies are stored in your device’s temporary memory (not your hard drive) while you’re browsing a website. Usually these cookies are deleted when you close the browser and so session cookies remain active only until you leave a site.
  • Persistent cookies remain stored on your hard drive, persisting from session to session until you delete them, or they reach a set expiration date. Persistent cookies can store information such as log-in details, bookmarks, credit card details and preferred settings and themes - resulting in a faster and smoother web journey.

Cookies are what websites use to improve and personalise your visits to that site in the future. They’re used by websites, apps and mobile sites to ‘remember’ you – either just for one visit (a session cookie) or for repeat visits (a persistent cookie).

Cookies do lots of different jobs, like letting you navigate between pages easily, storing your preferences, and generally improving your experience of a website. It’s all to make the interaction between you and the website faster and easier.

A cookie is a simple text file that’s stored on your computer (or mobile device) by a website’s server. Only that server will be able to see what’s on that cookie.

Each cookie will contain anonymous information like your unique identifier number and the site you’re visiting, along with some other digits and numbers. This information lets the website remember things like your preferences, or what’s in your shopping basket. So each cookie is unique to your browser.

What cookies does our website use? and our third party partners may set different cookies when you visit and other Bord Gáis Energy Limited websites. We use cookies to find out who you are (once you’ve logged in) and what device you’re using. We use the following types of cookies:

Strictly necessary – The cookies we need to keep our website working properly.

These cookies let you move around the website and support all our essential features like secure areas, shopping baskets and generating quotes.

They’re not for gathering information, remembering your preferences or advertising products or services to you – they’re just to let you move around the website. If you disable these cookies, you might not be able to use our website properly, so we may not be able to provide some services to you.

Functionality – The cookies that provide services and remember your settings.

Functionality cookies are used to provide services or to remember your settings (like layout, text size, font, and other parts of our website you can customise) to improve the way you use our website. Things like online surveys, web chat and your settings are supported by functionality cookies.

The information these cookies collect may be anonymised and they can’t track your how you use other websites. By using our website, you agree that we can place these types of cookies on your device.

Performance – The cookies that collect information about how you use our website.

Performance cookies collect information about how you use our website. They keep track of the pages you visit and any errors you come across, for example. They don’t collect any information that could identify you, though – all the information they collect stays anonymous. We only use that information to improve how our website works, understand what interests our users and measure how effective our advertising is. By using our website, you agree that we can place these types of cookies on your device.

Advertising and marketing cookies – The cookies help to compile web statistics for us.

Advertising & marketing cookies are used by us and our trusted third-party advertisers to help us compile web statistics on an advertising campaign, or to determine the how to serve the most relevant ads to the right audience. We enter into robust contracts with such third party advertisers to ensure that they are also committed to keeping your data secure. These cookies are used to:

  • Help measure the effectiveness of an advertising campaign.
  • Limit the number of times you see an advertisement.
  • Determine the most relevant ads to show you, for products and services.

A guide to behavioural advertising and online privacy has been compiled by the internet advertising industry and can be found at

Turning cookies off

If you don’t want us to use cookies in your browser, you can:

  • Remove cookies from your hard drive.
  • Set your browser to block cookies.
  • Set your browser to send you a warning notice before a cookie is stored on your computer.
  • But remember that you might not be able to make the most of our website (or other websites) without cookies – some functions need cookies to work. But turning off cookies isn’t permanent. You can also go into your settings to change them back and use everything on our site properly again.

How to manage your cookies will assume that you agree to the placement of cookies on your device unless you specifically choose not to receive our cookies, in which case we cannot guarantee that your experience will be as fulfilling as it would otherwise be.

You can always disable cookies through your browser settings; the Help function within your browser should tell you how. If you delete cookies relating to our Website, we will not remember things about you, including your cookie preferences and you will be treated as a first-time visitor the next time you visit the site.

You can set your browser to notify you when cookies are active, or you may choose not to accept cookies at all. In additional, you can delete cookies that have already been set.

For more information about how to disable cookies in your browser please visit the All About Cookies website.

If you share the use of a computer, accepting or rejecting the use of cookies will affect all users of that computer. may use Google Analytics at certain times to collect information about how visitors use our Website. The cookies used by this product collect information in an anonymous form. If you wish to opt out of being tracked by Google Analytics across the website please visit: